建構一個新的供應商整合模式
Constructing an integrated model for performance evaluation of suppliers
Kun-Tzu Yu, Ren-Gen Ueng
Tzu-Chi College of Technology, General Education Center
Abstract
The relationship between the manufacturer and supplier has changed from competition into cooperation during recent years. The selection and evaluation of suppliers are primary and important issues when an enterprise implements Supplier Relationship Management(SRM) and Supply Chain Management (SCM). Much research indicates that most enterprises tend to evaluate their suppliers based largely on quality, delivery, and price performance. However, an analysis tool which can simultaneously integrate numerical decision criteria is rare, especially those suitable for evaluating various operational aspects, such as industry categories, purchase types, or production strategies. Hence, an integrated model using
multiple performance indices to construct a supplier performance evaluation chart (SPAC) is presented in this study. It is a graphic portrayal that can simultaneously display each supplier’s performance of quality, delivery, and price through the use of a categorical symbol and its location on the SPAC. Based on the expected levels for each evaluation criteria, the manager can mark a target region on the SPAC so that an existing or new supplier’s ability to achieve the preset level is effectively and conveniently indicated. Finally, an illustration is provided as a practical application.
Key Words：Supplier evaluation；Supplier Relationship Management (SRM)；Six Sigma.
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建構一個新的供應商整合模式
游崑慈、翁仁楨
慈濟技術學院通識教育中心
摘 要
近年來，製造商與供應商的關係由過去的競爭轉變為合作，當企業欲導入供應商關係管理（SRM）與供應鏈管理（SCM）時，供應商的選擇與評估變成是很關鍵且重要的議題。許多的研究指出，大部份的企業評估他們的供應商主要根據產品品質、交貨績效、及價格的考量。然而，能同時整合此數個決策準則的分析工具卻不多，尤其要適用在不同的作業型態，這些型態包括產業的類別、採購的方式、生產的策略。因此，本研究使用了數個績效指標來建構一個供應商績效評估表（SPAC），它透過圖形的描述同時呈現每一個供應商在評估表上的落點與類別符號，進而判斷其在品質、交貨、與價格的表現，管理者可對每個評估項目依期待的水準在評估表上設定目標區域，如此便可以有效率且方便地看出供應商是否達到預設的水準。最後，本研究將提出一個例子來說明實務上如何應用。
關鍵字：供應商評估；供應商關係管理；六標準差。
