The relationship between the manufacturer and supplier has changed from competition
into cooperation during recent years. The selection and evaluation of suppliers are primary
and important issues when an enterprise implements Supplier Relationship Management
(SRM) and Supply Chain Management (SCM). Much research indicates that most enterprises
tend to evaluate their suppliers based largely on quality, delivery, and price performance.
However, an analysis tool which can simultaneously integrate numerical decision criteria is
rare, especially those suitable for evaluating various operational aspects, such as industry
categories, purchase types, or production strategies. Hence, an integrated model using
multiple performance indices to construct a supplier performance evaluation chart (SPAC) is
presented in this study. It is a graphic portrayal that can simultaneously display each
supplier’s performance of quality, delivery, and price through the use of a categorical symbol
and its location on the SPAC. Based on the expected levels for each evaluation criteria, the
manager can mark a target region on the SPAC so that an existing or new supplier’s ability to
achieve the preset level is effectively and conveniently indicated. Finally, an illustration is
provided as a practical application.
Key Words：Supplier evaluation；Supplier Relationship Management (SRM)；Six Sigma.

建構一個新的供應商整合模式
游崑慈、翁仁楨
慈濟技術學院通識教育中心
摘 要
近年來，製造商與供應商的關係由過去的競爭轉變為合作，當企業欲導入供
應商關係管理（SRM）與供應鏈管理（SCM）時，供應商的選擇與評估變成是很
關鍵且重要的議題。許多的研究指出，大部份的企業評估他們的供應商主要根據
產品品質、交貨績效、及價格的考量。然而，能同時整合此數個決策準則的分析
工具卻不多，尤其要適用在不同的作業型態，這些型態包括產業的類別、採購的
方式、生產的策略。因此，本研究使用了數個績效指標來建構一個供應商績效評
估表（SPAC），它透過圖形的描述同時呈現每一個供應商在評估表上的落點與
類別符號，進而判斷其在品質、交貨、與價格的表現，管理者可對每個評估項目
依期待的水準在評估表上設定目標區域，如此便可以有效率且方便地看出供應商
是否達到預設的水準。最後，本研究將提出一個例子來說明實務上如何應用。